Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and shopping experience.
How do I care for my John Hardy jewelry?
To maintain the luster of your hand-carved pieces, we recommend cleaning them with a soft polishing cloth. Avoid harsh chemicals, perfumes, and chlorinated water, as these can damage the delicate metalwork and gemstones.
What is your shipping policy for domestic orders?
We offer complimentary ground shipping on all orders within the United States. Expedited shipping options, including overnight and two-day delivery, are available at checkout for an additional fee.
Can I return or exchange my purchase?
Yes, we accept returns and exchanges within 30 days of purchase, provided the items are in their original condition and packaging. Please note that custom-made or engraved pieces are final sale.
How do I find my correct bracelet or ring size?
We provide a comprehensive sizing guide on our website to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for comfort, especially for our wider woven designs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Affirm for flexible financing.
Is my jewelry covered by a warranty?
John Hardy stands behind the quality of our craftsmanship. We offer a limited warranty that covers manufacturing defects for one year from the date of purchase. This does not cover normal wear and tear or accidental damage.