Returns & Exchanges

We want you to be completely satisfied with your John Hardy purchase. If for any reason you are not, we accept returns of unworn, pristine merchandise within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Generate and print your prepaid return shipping label provided by our system to ensure secure and tracked delivery.

• 3.
  Pack Your Jewelry

  Place the items in their original John Hardy packaging and secure them inside a shipping box with the return authorization form.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and keep your receipt until your refund is processed within 7-10 business days.